2018 was a landmark year for messaging platforms. They witnessed significant growth in the number of users all around the world. This was especially because emerging economies such as India and China made online messaging their primary mode of communication; both for casual conversation and in their work lives. Popular real-time chat platforms such as WhatsApp, Messenger, and WeChat all saw their usage numbers rise to a staggering billion-plus active user, while more and more platforms started integrating messaging services as a core part of their day-to-day operations. This viral rate of adoption indicates that the versatile features, ease of use, and spontaneity of online messaging have made the real-time messaging feature a superior one compared to other traditional forms.…
